Dhakafix FAQ — Answers to Your Questions

No. Under Dhakafix's policy, each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, National ID, or device may result in all associated accounts being permanently suspended and balances forfeited.

KYC (Know Your Customer) verification is required to confirm your identity and ensure financial security. KYC is mandatory for withdrawals. Simply upload a clear photo of your National ID or passport, and verification is typically completed within 1–2 business days. You will be notified by SMS and email once verified.

After logging in, you can update your email and certain details from your account settings. To change your National ID number or mobile number, contact us at support@dhakafix.bet. For security reasons, these fields cannot be edited directly by users.

To close your account, email support@dhakafix.bet. Before submitting your request, make sure your balance is zero and there are no active bets. Temporary or permanent self-exclusion is also available under our Responsible Gambling policy, which you can find on our Responsible Gambling Full details are available on the page.

Log In Go to the page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set your new password. The whole process takes under 3 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes, after which it unlocks automatically. For an immediate unlock, contact us via live chat or log in using the OTP method.

Yes, Dhakafix supports simultaneous logins across multiple devices. For your security, always log out from unfamiliar devices when you're done. You can view and end any active session from your account settings.

Dhakafix currently supports deposits via bKash, Nagad, Rocket, and Upay, as well as direct bank transfer. All payment methods are secure and processed through an encrypted gateway.

The minimum deposit via bKash and Nagad is 500 BDT. The maximum single deposit is 50,000 BDT. The daily total deposit limit is 1,00,000 BDT. Limits may differ for bank transfers. For more details Financial Transactions View the page.

Withdrawal requests on KYC-verified accounts are typically processed within 15 minutes to a maximum of 2 hours. Processing may take a little longer after midnight or on weekends. Bank transfers can take 1–2 business days.

Deposits via bKash and Nagad are usually credited instantly. If your balance hasn't updated after 30 minutes, contact us at support@dhakafix.bet or via live chat with your transaction ID. Without a transaction ID, investigations are much harder — always keep it on hand.

Dhakafix does not charge any fees on withdrawals. However, mobile banking providers such as bKash and Nagad apply their own cash-out charges, which are outside Dhakafix's control.

When you make your first deposit after registering, the welcome bonus is automatically credited to your account. You will need to meet a specific turnover requirement to use the bonus. To view current bonus offers in detail Latest Promotions Go to page.

Turnover means you need to place a set amount in bets before withdrawing a bonus. For example, with a 10x turnover on a BDT 1,000 bonus, you would need to place BDT 10,000 in bets. You can track your turnover progress from your account dashboard.

Voucher codes are available through official Dhakafix promotions. Voucher Go to the page, enter your code, and click "Apply". Expired or already-used codes will not work. Be cautious with codes obtained from third parties.

No, bonus funds cannot be withdrawn directly. Once the turnover requirement for a bonus is met, it converts into your main balance and can then be withdrawn. Terms may vary for each offer.

Dhakafix covers cricket, football, tennis, badminton, hockey, and much more. For cricket — Bangladesh's most popular sport — all major tournaments are available, including the IPL, T20 World Cup, and Bangladesh international matches. For full details, Sports Go to page.

Once confirmed, bets generally cannot be cancelled. If a match is cancelled or postponed, bets are voided automatically and your funds are returned. In some cases, a "Bet Edit" feature may be available — this is only open for a limited window before the match starts.

Live betting means placing bets in real time while a match is in progress. Odds shift ball by ball and moment by moment. Head to the live betting page to wager on ongoing events. Quick decision-making is key.

The minimum bet amount is 10 BDT, and the maximum varies by event and market. Generally, up to 50,000 BDT can be placed on a single bet. Limits may be higher for major events and can also vary based on your account history and verification level.

Jackpot Go to the page to browse available jackpot games. Each game has its own minimum participation amount. Your account must have sufficient balance to enter a jackpot. Full rules and terms are available on each jackpot game's page.

No. Dhakafix never sells your personal information or shares it with third parties without your consent. Limited information may be shared only in cases of legal obligation or security investigations. For more details Privacy Policy Read more.

After logging in, go to Account Settings > Security and enable the "Two-Factor Authentication" option. You will receive an OTP on your mobile with every login. Enabling 2FA significantly increases your account security.

Never share your password or OTP with anyone. No Dhakafix representative will ever ask for your password or OTP by phone or SMS. If this happens, report it to support@dhakafix.bet immediately and change your password.

Dhakafix Android App App Download directly from the page. Once the APK file is downloaded, enable "Install from unknown sources" in your phone's settings before installing. A full installation guide is available on the app page.

The Dhakafix app works on Android 6.0 (Marshmallow) and above. On older devices, the full site is also accessible via a mobile browser. iOS users can access the site through Safari or Chrome.

First, close the app completely and reopen it. If the problem persists, clear the app cache (Settings > Apps > Dhakafix > Storage > Clear Cache). Update to the latest version. If the issue continues, uninstall the app and download the latest version fresh.

Yes. Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit and betting limits. Once set, these limits are applied automatically. For more details, Responsible Gambling View the page.

Self-exclusion means voluntarily locking your account for a set period of time. It can be applied for as little as 7 days or made permanent. You will not be able to log in during a self-exclusion period. To activate it, contact support@dhakafix.bet or do it directly from your Account Settings.

No. Dhakafix strictly enforces an 18+ policy. Age is verified at registration and confirmed through the KYC process. If an underage account is detected, it will be permanently closed and the balance forfeited.