Dhakafix Privacy Policy — Our Commitment to Protecting Your Information

1Introduction & Applicability

Dhakafix (https://dhakafix.bet) This privacy policy describes how we collect, use, store, and protect the personal data of our members. This policy applies to the Dhakafix website, mobile application, and all related services.

We believe privacy is a fundamental right. When you use Dhakafix, you place your trust in us — and it is our responsibility to honour that trust. That is why we are always transparent about what information we collect, why we collect it, and how it will be used.

By registering on or using Dhakafix, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.

2What Data We Collect

Dhakafix collects the following types of data to provide its services:

a) Information provided directly (at registration and during use):

• Full Name
• Mobile Number
• Email address (if applicable)
• Date of birth (for age verification)
• Mobile banking number (for transactions)
• Identity document details (during KYC verification)

b) Automatically Collected Information:

c) Information received from third parties: Transaction verification details provided by payment providers (bKash, Nagad, Rocket).

3Purpose of Data Use

Dhakafix uses collected data for the following purposes:

• Account Management: Registration, login, password reset, and account verification.
• Service Delivery: Processing betting activity, deposits, and withdrawals.
• Security: Fraud detection, prevention of multiple accounts, and anti-money laundering measures.
• Contact: Important updates, transaction confirmations, and customer support.
• Legal Obligations: Meeting regulatory requirements.
• Service Improvement: Analysing user experience to improve the platform.
• Promotional Communications: Keeping you informed about offers and promotions, with your consent only.

You can opt out of promotional messages at any time — through your account settings or by contacting support.

4Cookies & Tracking Technologies

Dhakafix uses cookies and similar tracking technologies on its website and app. These fall into several categories:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled as they are essential for the platform to function.
• Performance Cookies: Used to detect page load times and errors.
• Functionality Cookies: Remembers your preferences, such as language settings.
• Analytics Cookies: Helps us analyse usage patterns to improve our services.

You can block cookies through your browser settings, though doing so may affect certain features of the platform.

5Sharing Data with Third Parties

Your Personal Information at Dhakafix Never Sold. However, data may be shared in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to verify transactions.
• Identity Verification Services: Regulatory-approved entities for the KYC process.
• Legal Authorities: In response to a court order or a lawful government request.
• Fraud Prevention: Limited data sharing with industry-recognised organisations.

Any third parties working on behalf of Dhakafix are contractually bound to uphold our privacy standards. They are not permitted to use your information for their own purposes.

6Data Protection Measures

To protect your data, Dhakafix has implemented the following technical and administrative measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorised access.
• Two-Factor Authentication: OTP verification at account login.
• Security Audits: Regular system security checks are conducted.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.
• Data Masking: Sensitive information, such as payment details, is masked within the system.

While we maintain the highest level of security, data transmission over the internet is never entirely risk-free. If a security breach is detected, we will promptly notify the affected members and take all necessary steps.

7Data Retention Period

How long Dhakafix retains your information depends on the type of data and the purpose for which it was collected:

• Account Information: For the duration of active account use and up to 5 years after account closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years following verification.
• Cookies Data: Until the end of the session or a maximum of 1 year.
• Support Chat Logs: Up to 2 years.

Once the specified retention period expires, data is securely deleted. However, certain information may need to be retained longer for legal compliance.

8Your Rights

You have certain important rights regarding your personal information:

To exercise any of these rights support@dhakafix.bet. We typically respond within 30 days. Please note that in some cases, complete deletion may not be possible due to legal obligations.

9Privacy of Minors

Dhakafix is strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.

If we determine that a minor has opened an account, it will be immediately closed and all collected data will be deleted.

If you believe a minor is using Dhakafix, please notify our support team.

10Privacy Policy Changes

Dhakafix may update this Privacy Policy at any time. For significant changes:

• A notification will be posted on the platform.
• You may be notified via SMS or email to your registered mobile number.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@dhakafix.bet
• Live Chat: Log in to the platform and chat with us directly
• Time: 24 hours a day, 7 days a week

An initial response to privacy complaints will be provided within 48 hours. Complex matters will be fully resolved within 30 days.

If you are not satisfied after contacting Dhakafix, you have the right to file a complaint with the relevant regulatory authority.